Eden Retreat Privacy Policy

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Last updated: 1st August 2026

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This Privacy Policy explains how Eden Retreat collects, uses and protects your personal information when you book or enquire about one of our retreats.

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Eden Retreat is operated by DSLK Events Ltd (Company Number: 17196839) trading as Eden Retreat.

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If you have any questions about this Privacy Policy, please contact us at:

Email: edenpoleretreat@gmail.com

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1. Information we collect

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Depending on how you interact with us, we may collect:

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Personal details

• Name

• Date of birth

• Address

• Email address

• Telephone number

• Nationality (where relevant for travel arrangements)
   

Booking information

• Room selection

• Payment information

• Booking history

• Emergency contact details
   

Health information

Where you choose to provide it, we may collect information relating to:

• Injuries

• Medical conditions

• Allergies

• Pregnancy

• Accessibility requirements

• Dietary requirements
   

We only collect this information where it is necessary to help us deliver the retreat safely.
 

Marketing information

If you choose to join our mailing list, we may collect:

• Email address

• Marketing preferences
   

2. How we use your information

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We use your information to:

• process your booking

• communicate important retreat information

• arrange accommodation

• allocate rooms

• manage payment plans

• provide workshop information

• meet dietary requirements

• assist with accessibility requirements

• respond to emergencies

• comply with legal obligations

• improve our retreats

• send marketing emails where you have chosen to receive them.

 

3. Lawful basis for processing

 

Under UK GDPR we process your information because:

• it is necessary to fulfil your booking contract

• we have a legal obligation to keep certain records

• we have a legitimate interest in operating Eden Retreat safely and efficiently

• you have given consent (for example, marketing emails or health information where applicable).

 

4. Who we share your information with

 

We only share information where it is necessary to deliver your retreat.

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This may include:

• our hotel partner

• workshop instructors

• excursion providers

• emergency medical services (where necessary)

• payment providers

• our accountants

• our insurers

• professional advisers where required by law.
   

We never sell your personal information.
 

5. International transfers
 

As the retreat takes place in Greece, some personal information (such as your name, room allocation, dietary requirements or accessibility requirements) may need to be shared with suppliers based in Greece.

We only share the information necessary for them to deliver the services included in your booking.

 

6. Marketing

 

If you choose to receive updates from Eden Retreat, we may send you:

• retreat announcements

• booking information

• future retreat launches

• special offers

• newsletters.
   

You can unsubscribe at any time by clicking "unsubscribe" in any email or by contacting us directly.

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7. Photography and video

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Photographs and videos may be taken during the retreat for promotional purposes. Where possible we will notify attendees when filming is taking place.

If you do not wish to appear in close-up promotional photography or video, please let us know before the retreat begins and we will take reasonable steps to respect your wishes.

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8. How long we keep your information

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We only keep your information for as long as necessary.

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Typically:

• Booking records – up to 7 years (for tax and accounting purposes)

• Health and accessibility information – deleted after the retreat unless required for legal reasons

• Marketing information – until you unsubscribe

 

9. Security

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We take reasonable steps to protect your information against unauthorised access, misuse or loss.

This includes secure online systems and limiting access to personal information only to those who need it.

 

10. Your rights

 

Under UK data protection law you have the right to:

• access your personal information

• correct inaccurate information

• request deletion of your information (where applicable)

• object to certain processing

• restrict processing

• request a copy of the information we hold about you

• withdraw consent where processing relies on consent.

 

Requests should be sent to: edenpoleretreat@gmail.com

 

11. Complaints

 

If you are unhappy with how we have handled your information, please contact us first so we have the opportunity to resolve the issue.

 

You also have the right to complain to the Information Commissioner's Office (ICO).

 

12. Changes to this policy

 

We may update this Privacy Policy from time to time.

The latest version will always be available on the Eden Retreat website.